Design leader focused on delivering measurable value through
human-centered solutions.

Design leader focused on delivering measurable value through
human-centered solutions.

Design leader focused on delivering measurable value through
human-centered solutions.

Areas of Expertise

Case Studies

Reimagined care coordination with human-centered design, boosting the patient experience and increasing hospital efficiency by 25%.

Reimagined care coordination with human-centered design, boosting the patient experience and increasing hospital efficiency by 25%.

Workflow Automation

Workflow Automation

Workflow Automation

Digital Health

Digital Health

Digital Health

System Thinking

System Thinking

System Thinking

Enterprise UX

Enterprise UX

Enterprise UX

User Research

User Research

User Research

Designed interactions for trustworthy AI by aligning language, tone, and user context across conversational touchpoints, boosting user confidence by 35%.

Designed interactions for trustworthy AI by aligning language, tone, and user context across conversational touchpoints, boosting user confidence by 35%.

Prototyping & Validation

Prototyping & Validation

Prototyping & Validation

Trust & Transparency

Trust & Transparency

Trust & Transparency

Speech & Text UX

Speech & Text UX

Speech & Text UX

Conversation Mapping

Conversation Mapping

Conversation Mapping

Generative AI

Generative AI

Generative AI

Transformed a customer lending story into an AI-driven experience, increasing stakeholder understanding of complex automation by 40%.

Transformed a customer lending story into an AI-driven experience, increasing stakeholder understanding of complex automation by 40%.

Experience Optimization

Experience Optimization

Experience Optimization

Product Strategy

Product Strategy

Product Strategy

Design Storytelling

Design Storytelling

Design Storytelling

Persona Development

Persona Development

Persona Development

Responsible AI

Responsible AI

Responsible AI

Leadership Initiatives

Leadership Initiatives

Beyond Onboarding:

Designing a UX Bootcamp for Growth and Alignment

A framework for scaling design culture through shared learning, clarity, and mentorship.

Beyond Growth:

Extending the UX Bootcamp into a Culture of Mentorship

Designing a framework where learning scales, leadership grows, and culture sustains itself.

Copyright ©2025 Al Villanueva

Copyright ©2025 Al Villanueva